Customer Services

Customer service team

VAST AI's customer service team is available 24/7 via email, chat, and phone. The team is made up of experienced IT professionals and software engineers who are experts in cloud computing and AI. VAST AI's customer service team provides a wide range of services, including:

  • Technical support: Helping customers troubleshoot and resolve any technical problems they may encounter with VAST AI's platform or their own AI and machine learning workloads.
  • Training and education: Teaching customers how to use VAST AI's platform and how to develop and train AI models.
  • Consulting: Advising customers on the best AI and machine learning solutions for their needs.
  • Managed services: Providing ongoing AI and machine learning support on a contract basis.

Commonly Asked Questions

Some common questions about customer service

  • How can I contact customer support?

    Depending on your account status, there are a number of ways to contact customer support, including:

    • Phone
    • Email
    • Live chat
    • Social media

  • What are the different levels of customer support?

    Different software companies offer different levels of customer support. Some common levels of support include:

    • Basic support: This level of support typically includes access to documentation, knowledge bases, and self-service tools.
    • Premium support: This level of support typically includes access to dedicated account managers, priority support for critical issues, and extended support hours.
    • Enterprise support: This level of support typically includes all of the features of premium support, plus additional features such as 24/7 support, on-site support, and custom support plans.

  • What is the difference between customer support and technical support?

    Customer support is a broader term that encompasses all aspects of helping customers with their products and services. Technical support is a more specific type of support that focuses on resolving technical issues.

  • How can I get the most out of customer support?

    To get the most out of customer support, be sure to provide clear and concise information about your problem. It is also helpful to have your account information and any relevant error messages ready.